What We Collect
We collect information you provide directly: email address, username, display name, profile photo, phone number (if you enable text alerts), shipping address, payment and payout identity data processed by Stripe, and listing details. We also collect usage data (pages visited, features used) to improve the platform.
How We Use It
- To operate your account and process trades
- To send transactional emails (trade confirmations, dispute notifications)
- To send notification emails if you opt in
- To detect fraud and maintain platform safety
Third-Party Services
We share only what each service needs to do its job:
- Supabase: our database, file storage and sign-in.
- Stripe: payments, payouts and identity checks for sellers. Stripe’s script runs on our pages to help stop card fraud.
- Vercel: hosting, plus Vercel Web Analytics and Speed Insights (page views and page speed, without cookies).
- Cloudflare Turnstile: an invisible bot check on sign-in, sign-up and password reset, subject to the Cloudflare Turnstile Privacy Addendum.
- Google and Apple: if you sign in with them, we receive your name and email from them. Google’s sign-in script loads on our main page.
- EasyPost and USPS: to buy, insure and track shipping labels, we send the sender’s and recipient’s names, shipping addresses and package details.
- Twilio (text alerts) and Resend (emails): your phone number or email address and the message we send you.
- Anthropic (AI): to run Jenny, our AI assistant, and our automated checks, we send Anthropic what you type to Jenny and photos you send her; listing photos for photo and fragrance checks and price estimates; reported listings; the messages in a trade chat once a deal is agreed, so our deal helper can answer questions and warn about scams; and, when a dispute is open, the messages both members post in that dispute, the dispute reason and statements, and the item name and price. Jenny and the deal helper are AI, not people.
- TikTok and Meta (Facebook/Instagram): on our website only, never in the iPhone app, and not if you choose “Essential only” in our cookie banner or your browser sends a Global Privacy Control signal. Their ad pixels send the pages you visit, the ad you came from, and events such as signing up or starting checkout, along with your browser, device and IP address, so they can measure our ads under their own privacy policies.
We don’t sell your personal information for money. Each service has its own privacy policy.
Your Data Rights
You can delete your account at any time in the app or on the website: open your Account page, tap Settings, then Delete Account. You can also request a copy of your data, or ask us to delete your account, by emailing support@sniffymarketplace.com. Deleting your account removes your profile photo, bio and phone number, your listings, wishlist and price alerts, shows you as “Deleted user,” and signs you out everywhere. Your past trades, payments and messages are kept, because the other members in those trades and our legal duties (payments, taxes, fraud prevention and disputes) require them.
SMS / Text Message Alerts
If you opt in to Text Message Alerts on your account settings page, we will send you automated account alert texts (such as new offers on your listings, sale confirmations, and shipping updates) at the phone number you provide. Message frequency varies based on your account activity. Message and data rates may apply. Supported carriers include all major US carriers, and carriers are not liable for delayed or undelivered messages. You can opt out at any time by replying STOP to any message, or reply HELP for help. Consent to receive texts is not a condition of using Sniffy or of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties.
Marketing Emails
With your consent we send product-update and marketing emails. Every marketing email includes a one-click unsubscribe link, honored promptly (transactional emails about your trades are always sent). Photos you upload and pricing data may be processed by AI systems, including third-party AI providers, for authenticity checks and price estimates. Sniffy is not directed to anyone under 18.
Cookies
Essential: we keep you signed in with data stored in your browser, and Stripe and Cloudflare may set security cookies to stop fraud and bots. These are always on. Optional, website only: the TikTok and Meta ad pixels described above, which set their own cookies. Choose “Essential only” in our cookie banner and they won’t load; a Global Privacy Control signal from your browser also keeps them off. You can change your choice anytime from “Cookie settings” at the bottom of our home page. See our Cookie Policy for details.
We also run our own first-party analytics to understand how people find and use Sniffy: pages viewed, where a visit came from (for example a search engine, an ad or a social app), device type and time zone, and whether sign-up worked. It uses a random identifier stored in your browser, not cookies, and never records your IP address, email or the contents of your messages. If your browser sends a Global Privacy Control signal, we don’t collect it at all.
Business Transfers
If Sniffy is involved in a merger, acquisition, financing, reorganization, bankruptcy or sale of all or part of its assets, your information may be transferred as part of that transaction. Whoever receives it will be bound by this Privacy Policy, or we will notify you before your information becomes subject to a different privacy policy.
Contact
Privacy questions? Email support@sniffymarketplace.com, or write to us at Sniffy Marketplace LLC, 3400 Monroe Ave Ste 104, Rochester, NY 14618.