Message Support
Fastest way to reach us — lands straight with the Sniffy support team.
For the fastest response, email us at support@sniffymarketplace.com. We typically reply within 1 business day.
By mail: Sniffy Marketplace LLC, 3400 Monroe Ave Ste 104, Rochester, NY 14618
Support
For help with a trade, payment, or account issue, email support@sniffymarketplace.com with your trade ID (found in your messages) and a description of the issue. To open a dispute, use the trade chat within the 48-hour inspection window — the money stays frozen while the Sniffy team reviews it.
Report a User
To report a fraudulent listing or bad actor, tap Report in any chat (you can block them there too), or email support@sniffymarketplace.com with your trade ID and as much detail as possible. We take reports seriously and respond within 48 hours.
Delete Your Account
To request account deletion, email support@sniffymarketplace.com with the subject line "Delete my account" from the email address associated with your Sniffy account.
Press & Partnerships
For press inquiries or partnership opportunities, email support@sniffymarketplace.com with the subject line "Press" or "Partnership".
Response Times
- General support: within 1 business day
- Dispute resolution: within 2 business days
- Account deletion: within 5 business days