Every cash transaction on Sniffy is protected by escrow. Your money is held securely until both parties confirm the trade is complete.
How It Works
When a buyer initiates a cash purchase, payment is captured via Stripe and held in escrow — not released to the seller — until the buyer marks the trade complete or 7 days pass without a dispute.
- Step 1: Buyer pays. Funds are captured and held securely.
- Step 2: Seller ships the fragrance with tracking.
- Step 3: Buyer receives the bottle and confirms delivery.
- Step 4: Funds are released to the seller's connected Stripe account.
Dispute Window
Buyers have 7 days from the date of delivery to raise a dispute. If no dispute is raised within 7 days, funds are automatically released to the seller.
Seller Requirements
Sellers must connect a Stripe account to receive payouts. Sniffy charges a 10% platform fee on cash sales (5% for active Sniffy Gold members), deducted from the seller's payout at release. Shipping is a flat $8.95, tracked and insured, paid by the buyer unless the seller includes it. Swap deposits carry a separate $2 non-refundable processing fee.
Refunds
If a dispute is resolved in the buyer's favor, the purchase price is refunded to the buyer's original payment method. Platform and processing fees on a fully refunded order are not retained by Sniffy. Boost and subscription fees are non-refundable.
Swap Deposits
For swap trades, each party pays a $27 deposit ($25 refundable + $2 platform fee). Deposits are returned when the trade is confirmed complete by both parties.
Contact
Questions about a held payment? Email support@sniffymarketplace.com and include your trade ID.